Forming a partnership through faster ordering, easier accounting, and dedicated service
“Your super-responsive, problem-solving mindset has helped us a lot.”
Sarah Richman, Operations Manager, SoulCycle
93 USA/CA locations
Monthly consolidated invoices
1500 to 1
Monthly rewards earned
Until a few years ago, purchasing at SoulCycle was managed between multiple vendor sites, with transactions occurring on each. Studio managers were jumping among “tons of portals,” each with its own rules, limitations, and logins — which also complicated training new hires and opening new locations.
Additionally, studios had to manually track spend across all these vendors to determine where they were in their monthly budgets. On the accounting side, payment reconciliation took more time, controlling spend was more challenging to enforce, and spend visibility was much less clear.
The situation, according to Sarah, “was much more complicated.”
On top of that, SoulCycle has wisely been taking advantage of more advanced features, like ordering to multiple locations from a single cart, or selecting substitution preferences that lead to greater cost-savings and strategic sourcing when products are out of stock.
In Sarah’s words, “the ordering process became much, much easier.”
In addition, managers have immediate access to spend data through easy-to-understand reports. “The Analytics page is super visual and easy to engage with,” says Sarah, so that studio managers can see their spending trends without needing high-level Excel or finance knowledge. By arming studios with this knowledge and clear visibility, managers are now able to spend less than their budgeted amounts while minimizing the time used for these efforts.
Plus, timing is everything. “My favorite feature as the manager of the platform,” Sarah notes, “is that I can be self-sufficient — meaning able to add products, users, or locations on my own. I can also get a report without waiting for someone to provide me with the data. 90% of the things I need to do, I’m able to do in the moment.”
Overall, Negotiatus’ “super-responsive, problem-solving mindset,” according to Sarah, has “really made a significant impact on the business.”
That approach has fit very well with SoulCycle’s fast-paced growth and commitment to excellence, and today the revolutionary brand uses Negotiatus not just as a service but “a partner who we love working with.”
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